Your highest-impact free marketing channel.

No, and you should be wary of anyone who does. Google explicitly warns against agencies that promise specific rankings, because no one controls where the Map Pack places you. What we commit to is the work that earns it: full categories, real photos, a steady Posts cadence, a working review workflow, and Q&A kept current, plus a plain monthly Insights report so you see the movement. The ranking follows the work; we show you the work.

Yes, fully. The Google account that owns the listing is yours from day one. We're added as a manager, not the owner, and you can revoke that access anytime. We ask before posting anything to your profile. If you ever leave us, we step back and walk away. No GBP-rental, no holding the listing hostage.

It happens, usually because Google can't verify the address, or because someone else already claimed the listing. We handle all the back-and-forth: alternate verification methods, the Suggest an edit Maps fix when your address isn't recognised, the ownership-transfer dispute when an old freelancer claimed your listing and disappeared. The full claim-and-verify process is written up here.

The free audit checks verification feasibility before anything starts, so if your business genuinely can't be verified yet (it happens for very new addresses), we flag it up front and you never pay for setup that can't be delivered.

Newer DHA phases (Lahore Phase 5-8, Karachi Phase 6+) and parts of Bahria Town are often missing or mis-mapped in Google Maps' base layer, which causes postcard verification to fail. Standard fix: open Google Maps, find your business, submit "Suggest an edit" with your exact block/street + a photo of your shop board. After Maps updates the address (1-2 weeks), we re-request the postcard.

Some clinics in these areas are eligible for video verification instead. We check that path first if it's available.

Yes, this is the most common case. You add us as a manager (no need to transfer ownership), we audit what's there, and we extend it: more categories, more photos, written-out description, posts, review workflow. The existing reviews stay; we just build on top.

If a previous freelancer claimed your listing and you've lost access, we handle the Google ownership-transfer process. It takes 7 days and a few back-and-forths but works.

There's no fixed number. It depends on how many customers you see and how consistently your front desk sends the request. What we set up is a steady stream of new reviews, asked the compliant way, rather than a one-off burst that looks engineered to Google. Within a couple of months, a steady review pace plus replies typically starts moving your rating and your Map Pack position together. Here's why a thin review profile keeps dental clinics out of the 3-pack. The honest version: it only works if the request actually gets sent after each appointment. If your team forgets, we simplify the workflow until it sticks.

We draft responses to every review (positive and negative) and send them to you for approval before posting. Negative reviews are not a marketing problem. They're a clinic operations problem dressed up as one. Our response acknowledges the patient, doesn't argue, doesn't disclose clinical details (that last part matters because PMDC's advertising rules govern what a clinic can say publicly) and offers to take the conversation offline.

For reviews that violate Google's policies (fake, defamatory, off-topic), we file the takedown request and follow up. Genuine bad reviews stay.

Google now asks most Pakistani profiles to verify by video, and first attempts fail more often than people expect, almost always because the video doesn't prove the three things Google is checking. Your video needs to show, in one unbroken take: permanent signage with your business name (a printed shop board, not a banner), the exact address matching what's on the profile (street sign or building number), and you actually operating the business (unlocking the door, using the equipment, accessing the back office).

We don't visit your premises. We coach you through it remotely. We give you a shot-by-shot brief of exactly what to film, then review your video before you submit it, so it passes the first time instead of burning an attempt. The claim-and-verify walkthrough covers the full process.

We can help, and reinstatement support is included in the Local Growth retainer (for one-time GBP Setup it's quoted separately). Suspensions are rising, and a suspended profile is invisible: it vanishes from Maps and the Map Pack until it's restored. The appeal is technical, not a form you just resubmit: first we find and fix the actual cause (a keyword-stuffed name, an address Google reads as a mismatch, a category that triggered a policy flag), then we prepare the evidence Google wants, file the appeal, and track it.

What we won't do is promise an outcome. The decision is Google's alone, and anyone who guarantees reinstatement is guessing. What we commit to is doing the appeal properly and keeping you informed, and, going forward, running your profile the honest way so it doesn't get flagged again.